Lapzilla
Warranty and Cover Policy
At Lapzilla, we stand behind the quality of our professionally refurbished laptops and are committed to providing you with a worry-free experience. Our warranty and cover policy outlines the terms and conditions of our warranty, cover, and repair services for your peace of mind.
Warranty Period
- The warranty period begins on the date of purchase.
- Every laptop you purchase from Lapzilla includes a free 6 Month warranty, which covers faults except for physical damages, water spills, or opening the laptop's back cover.
- An additional 6 month warranty can be purchased at the checkout for extended 1 Year coverage.
- Please NOTE that Warranty Cover is Void if the Screw Seal at the back of your purchased device is broken.
Covered Repairs
The Lapzilla warranty covers a range of faults, including:
- LCD/screen faults
- Battery problems (e.g., rapid draining)
- Peripheral or port faults
- Overheating/ Other internal faults
Shipping Process
- Upon contact, we will provide you with a free shipping label.
- Use this label to send the laptop to Lapzilla for diagnosis and repair.
- Throughout the repair process, we will keep you updated on the status of your laptop.
- After the repair is completed, your laptop will be shipped back to the original shipping address, ensuring a seamless return process.
Repaired Component Warranty
If we replace any component such as the battery, fan, or LCD during the repair, you will receive an additional 30-day warranty specifically covering the replaced component.
Out of Warranty Repairs
- If your laptop is no longer covered by the warranty, we will provide a repair quote for your approval.
- Full payment of the repair quote is required for us to proceed with the repair.
Contact with our support team to get further help.
At Lapzilla, we value your satisfaction and the performance of your refurbished laptop. Our warranty and cover policy reflects our commitment to offering top-quality products and reliable customer support. We're here to assist you on your tech journey and make sure your experience with Lapzilla is nothing short of exceptional. If you have any questions or need assistance, feel free to reach out to us; we're always here to help.