At Lapzilla, our mission goes beyond just selling refurbished laptops — we aim to deliver unbeatable value and exceptional support every step of the way. Whether you're a first-time customer or a returning buyer, our dedicated Support team is here to assist with everything from initial setup to troubleshooting, warranty claims, and more.

We also build custom PCs with all brand-new components, and our Support team can assist you with these machines as well. From selecting compatible hardware to post-build queries, we’ve got you covered.

We understand that even the best tech can sometimes run into issues. That’s why our Support team is trained to respond quickly, efficiently, and personally. Our goal? Make every interaction smooth, helpful, and genuinely human.

What Lapzilla Support Covers:

• Order Support: 📦 Need to check your order status, request an invoice, or update shipping info? We’re on it.
• Technical Support: ⚙️ Facing a performance issue or need help identifying a hardware concern? We’ll guide you through diagnostics or next steps.
• Warranty Support: 🛡️
  • Laptops: All laptops come with a 6-month Lapzilla warranty covering functionality and performance issues.
  • Custom PCs: All PCs come with a 1-year Lapzilla warranty, plus the OEM warranty on individual components. Repairs or replacements are handled according to our policy — no headaches, no runarounds.
• Setup Support: ⚡ Unsure how to get started? We offer guidance on connecting to Wi-Fi, installing software, or transferring files from your old device.

Shipping & Delivery Info:

• Laptops: Free shipping across Australia. 🚚
• Custom PCs: Fixed $50 Australia-wide shipping. Delivery typically takes 2–10 business days.

Our Support is accessible via email, and we aim to respond within 1 business day. We believe in being transparent, helpful, and easy to reach.

Whether you have a small question or need detailed help, Lapzilla Support is your go-to team. We’re not bots — we’re real people who genuinely care about getting your issues sorted. Help is just one message away.

Thanks for choosing Lapzilla. With us, it’s not just about the product — it’s about peace of mind through solid, reliable Support.